FAQs

Shipping Prices

UK shipping is FREE!

Customs and Tax are not included in the International prices. 

Orders take up to 1-2 weeks before they are shipped out

What can i return?

If you need to return due to the wrong size please send me a message. Please make sure you choose the right colour on the website as everything is made to order, meaning you can’t exchange if the wrong colour is chosen. 

I didn't get my order

If you haven't received your order please email owtembroidery@outlook.com and we will get a new one sent out. However don't be a fool and try and get a freebie, believe it or not, we can see if your order has been delivered or not!

Lost Returns

OWT doesn't take any responsibility for lost returns, so its best if you send them tracked so if lost you can sort it.